FREQUENTLY ASKED QUESTIONS
DON'T PANIC! JUST ASK ;)
I WANT TO BOOK! WHAT HAPPENS NEXT?
Send us an enquiry! After you've confirmed our availability, let us know you're ready to book and which package you'd like and we will send you an invoice for the initial (50%) deposit required to book in the date and a short questionnaire with all the information we need to set things in motion.
CAN YOU LEARN MY SPECIAL SONG?
If there is a song that you would absolutely love to have us play for you live for one of your special moments but it's not currently on our song list, please let us know as soon as possible! We always try to accommodate requests as much as possible and the more notice you give us the better.
There are some wedding bands that will say 'yes' to any and every request (but then won't necessarily do the song justice!). We don't guarantee any song until we have had a chance to try it out because we prefer to keep a high-quality standard and be honest with our couples about what we think will sound best.
So please let us know what your dream song is so that we can (hopefully) make it happen! At the very least we can play any song you'd like at any time via mp3.
WILL THERE BE MUSIC PLAYING DURING YOUR BREAKS/MOVES?
Always. We aim to bring you a day full of uninterrupted music.
(How? We have a battery-powered PA system that we like to bring along for outdoor ceremonies and while we are packing down/moving the ‘big’ PA system, we leave our background playlist running on the ‘little’ system.)
CAN I CHOOSE MY OWN PLAYLISTS FOR BREAKS AND DANCING?
Of course! You are free to have as much or as little control as you would like over what gets played on the DJ side of things.
As soon as you book we get straight into planning mode and start to nail down the finer details. At this point, you will let us know whether you’d like to (A.) Leave selection completely up to us, (B.) Give us some suggestions as to your musical taste and leave the rest up to us, or (C.) Create your own break or dance music playlist for us to play via Spotify. Whatever you decide is fine by us.
HOW DOES THE DJING WORK? DO YOU TAKE REQUESTS?
Unless you say otherwise, we’ll be happily taking requests from you and your guests throughout the night. We have a huge library of MP3 music and in addition, as long as we have adequate internet access, we can download any song on the spot.
HOW DOES THE TIMING OF YOUR PACKAGES WORK?
Our packages start when we start playing music and end when the music ends. Live sets last for 45 minutes max. with 15 minute breaks in between. Beyond that, we will work around your formalities and the timing of your day as much as possible.
Here is an example run sheet for a ‘typical’ wedding day that shows how our 8 Hour Package would fit in: https://www.thefamos.com/post/a-typical-wedding-day-with-live-music
*Please note, venue packages often begin when the ceremony begins, but if you're wanting us for the standard 30-minute pre-ceremony set while your guests are arriving this means our package will start 30 minutes earlier. Please factor this in and let us know if you need to book any extra time.
CAN I USE YOUR MIC/PA FOR SPEECHES?
Absolutely. Say the word and we will bring our wireless microphone for you to use free of charge.
DO WE NEED TO PROVIDE YOU WITH DINNER?
We do ask that you provide a meal for each performer if we’re playing at your reception. We will be arriving about an hour before we start playing and from then on we are almost constantly busy - playing music, moving/setting up gear, making sure the PA system is attended and music is turned down whenever needed for your MC/speeches, running to the bathroom for a quick break, etc. and we won’t have time to leave and go get our own meals.
WHAT HAPPENS IF WE HAVE TO CHANGE DATES OR CANCEL? WILL I GET MY DEPOSIT BACK?
If the date of your wedding changes, we will, of course, try our best to rebook your wedding, subject to availability. If we are unavailable for the new date or if you have to cancel entirely, unfortunately, you will forfeit your (50%) deposit. (But you will not be billed the final payment which is due 2 weeks before your date.)
This is because, while we do sympathise with you, we have a limited number of dates we can book out in a year and as soon as you paid your deposit we began turning down other couples who wanted the same date and will have inevitably missed out on another potential booking in order to save your date for you.
WILL WE CHAT/SKYPE/MEET BEFORE THE WEDDING?
We don't normally organise meetings/calls with couples beforehand, but we are always happy to set one up if you would prefer this to email.
CAN YOU PLAY FOR OUR REHEARSAL/SHOW UP EARLY ON THE DAY/RECORD A VERSION OF OUR AISLE SONG SO THAT WE CAN REHEARSE THE TIMING OF OUR WALK?
We don't generally have time to participate in rehearsals/make recordings, but not to worry - one of the benefits of having a live musician instead of an mp3, is that we can be much more flexible (repeat or cut a verse or a chorus here and there, add in some more guitar, etc.) so that the songs only ends when you're at the altar. At the very worst you may end up having to wait for a moment at the end of the aisle for a few seconds while we finish a chorus (which actually quite a lot of celebrants will request anyway because they find it's good for everyone to take a moment to relax).
DO YOU PROVIDE YOUR OWN PA SYSTEM?
Yes, of course. We will need you to provide cover from weather and access to power for our gear (see note below) but beyond that, we bring the rest.
CAN YOU PLAY OUTSIDE? DO YOU NEED POWER? SHELTER?
Access to power for gear will be required at all times, except for outdoor ceremonies. We can bring a battery-powered PA upon request to accommodate outdoor ceremonies but will need cover/power for the rest of the day beyond that.
Adequate protection from weather (rain &/or sun) is required at all times. We are happy to play outdoors uncovered for ceremonies only, however, if we believe it's likely to rain and have not been provided with cover, we reserve the right to make the ultimate decision of whether to set-up or pack-up on the day. Our musical equipment is very expensive and not waterproof, so unfortunately, we can’t play in rain, no matter how light.
DO YOU PROVIDE LIGHTING?
Yes, we bring our own stage/dancefloor lighting, and since we don’t believe in nickel-and-diming, this comes standard with all packages and free of charge.
WHAT HAPPENS IF YOU’RE SICK AND CAN’T MAKE IT?
We obviously take weddings very seriously and will make a great effort to be there even if we are sick (we have played many weddings now while sick and with the help of enough cold medicine, no one was any the wiser!).
However, in the extremely rare and unfortunate event that for whatever reason one or both of us was unable to make it on your wedding day, we would immediately start going through our extensive contact list of other great musicians from the Sunshine Coast to find an act as close to us as possible that could step in to provide the same service (first trying for another duo and then at the very least, a solo) and in this case we would discuss a partial refund since you may be getting something slightly different to what was expected.
If for some reason we weren’t able to find a suitable replacement at all (thankfully this has never happened, but if it did..), we would, of course, offer our sincerest apologies and a full and prompt refund of all payments.